FREQUENTLY ASKED QUESTIONS
How far in advance should I order?
We try to accommodate all requests, but because a lot of care and attention goes into custom cakes, we accept a limited number of cake orders per week. To assure your order can be fulfilled, please order 1-2 weeks in advance. Order reservations can be made as early as 4 days up to 1 month. Rush orders can be done depending on availability with extra charge.
How much are your custom cakes?
There are many considerations we look at when we quote a price for your custom cake. In addition to the cake size, we look at the level of detail (labor) required to produce the end result in addition to the amount of time required to make your cake. If the cake is minimal in detail the price typically remains at the base price. However, if there are intricate details and numerous flowers or other custom details the price will more than likely be higher.
How long can a cake stay out unrefrigerated?
Circumstances will dictate, but we recommend no longer than an hour to preserve freshness.
On the Summer, the cakes can melt faster than usual. For customers that are picking up from far away, please plan ahead and bring an icebox in advance.
Can you deliver or ship the cakes to other states or nationwide?
Unfortunately, we do not deliver or ship our cakes to other states.
We are based in Los Angeles and currently only serve Southern California.
Do you sell gluten-free/ sugar-free/vegan cakes?
Unfortunately we do not. All of our cakes are produced in a kitchen that uses nuts, eggs, dairy and soy as well as flour.
How many guests can be served with a particular size cake?
Our 6" cake can be served to 4 people generously and 8 people sensibly.
Our 8" cake can be served to 10 people generously and 14 people sensibly.
For more details: Size Guide
Are the cakes refundable or exchangeable?
All orders are final. We do not accept returns, exchanges or refunds on any of the cakes that are sold. Final approval for design will be made before payment.
For more details: Terms and conditions
What is the cancellation policy?
Sorry, as we take orders on a first come, first served basis, there are no refunds on cancellations.
For more details: Terms and conditions
Why do your cakes cost more than the local cake shop or bakery?
Our custom cakes are made from scratch using fresh ingredients just for you, from start to finish. We work with you to design your cake and make sure your style, theme, and favorite flavors are in each cake. It’s a very different process than purchasing a grocery store cake. Each cake at Harucake is as unique as you are!
Can I change my design/pick up date/time?
Unfortunately, we do not allow changes once order is confirmed. This is to avoid possible confusion, as we are small team managing the overall operation. Please double check all details carefully before ordering. We greatly appreciate your understanding.
Are you able to do recreate the exact design as reference?
No, we are not able to replicate with 100% resemblance. As custom cakes are work of art made individually by hand. In addition, we respect the work of other bakers/artists and will not fully replicate their designs. With that, every cake is create specially for you.
What flavors I can choose for my cake?
Our cakes are made with fresh and seasonal ingredients, for this reason we rotate our selections seasonally. Please note all flavors are not available at all times. Also, Flavors can not be customized. Please check our current available flavors here!
How do I care my cake after pick up?
If you are providing your own transportation, please make sure you can transport your cake safely. Your cake should be placed on a flat surface, in the boot or footwell. DO NOT place your cake on the seat in a car, as these are sloped and your cake may slide off or decorations may slip. Extra care must be taken when driving as elements of your cake will be delicate. Try to keep your driving as steady as possible to avoid sudden changes in speed or direction. Keep your cake out of direct sunlight and keep the car as cool as possible. We do not take responsible for any damage to cakes being collected and transported by the customer once they have left the care of either our shop/staff or delivery driver.
How do I store the cake after pick up?
Once your cake has been picked up, Please store it in a refrigerator till just before serving. Our cakes are best consumed on the day of collection as we use all-natural ingredients with no preservatives. Colors, taste, quality of cakes can be changed if consumed after 24 hrs of pick up. To ensure freshness, we recommend you store the cake slices in air tight containers for at most 2 days after cake collection.
Do you use fondant?
No, we only use 100% fresh milk cream. Therefore, it is hard to achieve 3D design. (Buttercream can be used for certain design)
Do you have any ready cakes?
Unfortunately, we don’t. All of our cakes are made fresh upon orders.
Why do you only correspond via email? Am I able to call you?
As each order is customized, we only correspond via dm to keep everything in one thread. This allows us to check back and have a good record of what we have spoken about prior without missing out on any details.
What is your location/pick up hours?
We are located in Koreatown Los Angeles.
*Pick up hours
Tuesday – Thursday : 1-3pm, 6-8pm
Friday – Saturday : 12-2pm, 5-8pm
Sunday and Monday : Closed